Normally we will ship out your order within 2 working days. It usually takes no more than 40 working days for the delivery by Air Mail and no more than 7 working days by Express.
We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.
DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit http://www.dhl.com/en/express/tracking.html
UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/
FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/
EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit http://www.ems.com.cn/english.html
Singapore Post, HongKong Post, Swiss Post and China Post are economical ways for shipping, but take longer time. The following link will guide you to track your packages http://www.17track.net/index_en.shtml.
Country of Destination We Ship to
Time of Deliverry
Basically, the freight is determined by the weight and size of the packages, shipping destinations and the shipping options.
How to estimate the shipping fee?
When you add all the items you need to the shopping cart, then on the shopping cart page you can make an estimate of the shipping fee. After entering the country and the zip code where you want the goods to be shipped, shipping costs are calculated automatically based on your location as well as package weight and dimensions.
Customs Clearance & Import Duty
pootop.com does not add any taxes, VAT, or other hidden charges. The order total you see on the checkout page (i.e. goods subtotal + shipping cost) is what you pay to us. However, for international shipment, the recipient is responsible for all the customs charges by his/her country. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.
All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.
pootop.com shall not be responsible for any shipping or customs delay since this is outside our control.
But if for any reason, the sale of goods detained by customs, we promise to:
Please note that sometimes shipping to remote destinations requires more time and extra fees due to international logistic policies. This additional delivery fee is required by logistic companies and must be borne by the receiver.
We are not responsible for non-delivery caused by that client don’t provide enough information when making order.
FAQ about Shipping & Delivery
Q: About DHL Remote Fee
A: We will charge extra $30 if your shipping address is remote by DHL. You can visit the link http://raslist.dhl.com/jsp/first.jsp to check if you are in remote area or not.
Q: Do you provide free shipping if I place a big order?
A: We are afraid not. We’d like to provide free shipping for you if we can, for we regard you as our God and always spare no effort to seek profit for you. But the shipping fee is not included in such a reasonable price we offer. It is charged by transportation companies. We are so sorry that we cannot change anything for you at this aspect.
Q: Do you deliver to PO Box addresses?
A: At this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses. If you provide a PO Box or APO/FPO military address, it will delay the shipment of your items.
Q: How do I know where my package has reached?
A: After we ship out your order, we will send you a tracking number by email, so you can check out the shipping status of your order.
Q: Can I change my address?
A: We can help you change the address if your order has not been shipped out. But we are so sorry to tell you that there will be no use when the order is already on the way to the destination. In this case you may have to contact with the local logistics company and seek the solution.